Last updated: June 19, 2026
Refund Policy
This policy explains when Milo purchases may be refunded and how to request a refund.
Scope
This refund policy applies to deposits, credits, subscriptions, and paid features purchased through Milo or milo.dating. Payment processing may be handled by third-party providers such as Razorpay.
Refund Eligibility
Refunds are reviewed case by case. We may approve a refund when a duplicate payment was made, a payment succeeded but the purchased feature was not delivered, we charged the wrong amount, or we are legally required to provide a refund.
Non-Refundable Cases
Unless required by law or stated at checkout, purchases are generally non-refundable after access to the paid feature, membership, credit, or service has been provided. We do not provide refunds for account suspension caused by violation of our terms, user inactivity, change of mind, or failure to meet another user.
Failed Or Duplicate Payments
If your bank or payment provider shows a failed transaction as deducted, the amount is usually reversed by the bank or payment provider. If a duplicate successful payment appears on your account, contact us with the transaction details so we can review it.
How To Request A Refund
Email support@milo.dating with the subject line "Refund request". Include the phone number or email linked to your Milo account, payment date, amount, transaction ID, and a short description of the issue.
Processing Timeline
We aim to review refund requests within 7 business days after receiving the required details. Approved refunds are sent to the original payment method where possible. Your bank or payment provider may take additional time to post the refund.
Contact
For refund questions, contact support@milo.dating.